Sorry it's been a bit since we've done a BTS or that you guys haven't even heard from some of us. We can definitely understand any frustration.
"No! Not good enough, Shadow! We want answers." At least that's what we certainly feel you have a right to say, and maybe even more.
First up - we apologize. We are genuinely sorry that if you're in the US or Rest of World service region that we have been very quiet. It is never our intent to do so because you deserve our best effort even though this is an all-volunteer thing as hobby for fun.
Mea culpa.
Second - the cause.
One of the admins who handles (admittedly) most of the registrations for that service region has been plagued for the last half year with work-related issues that have kept him from being able to devote any serious time to registrations. It led to an interesting nickname from me, and a lot of career threats. However, the solution is not to add more staff as we have to take the whole game into account, never the current quarter.
As for me - there's a lot on that side. Not only do I do back-end things for the blog that many don't see (even staff), but there's been an intensely busy workload, an increased role at my job, and a few medical emergencies in the family. Sometimes I'm just THAT busy and other times I'm dealing with a crush that results in anxiety and depression keeping me from working on hobby stuff. This is not a lament or complaint - just admitting the truth. And, like the others, part of the reason that TOC staff take mental health so seriously.
To top it off, all of the US staff was extremely busy with their 2024 events and the two admins who handle things here on the blog from the US side were neck-deep in NOVA planning.
Finally - the solutions.
If you cannot reach me or Princeps Shark, please very politely request Siph (titan.owners.club.uk@gmail.com) or Drake (titan.owners.club@gmail.com) to come fuss at us and make us aware or see if they can take care of your changes/registrations for you. At some point, it WILL get done, we promise and the database does get updated.
Princeps Shark and I are also starting to properly free up more for this first time in over half a year - we're going to be more active as part of the solution.
And, finally, I'm exploring getting some help for the admins. Yes, I mentioned we don't add staff lightly because we have to look at the long-term - but this is a need to acknowledge the issue I face is very long-term. I love this Club. I love its members and the brotherhood it displays. I'm not walking away by any means, but I have a deep understanding of the fact that my career and the things I've been dealing with are impacting me to a level that impacts the Club. I will ensure the proper resources and people are available.
Thank you for bearing with us through this time, and again, we are deeply sorry it happened. You are always welcome to reach out to us.
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